Cookie Policy

This Cookie Policy explains how NEATLY LTD ("Neatly", "we", "us") uses cookies and similar technologies on the Neatly website and platform. It supplements our Privacy Notice.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We also use localStorage and similar browser storage. For this policy we refer to all of these as "cookies".

2. The Categories We Use

• Essential — required for the platform to work (sign-in, session security, CSRF protection and remembering your cookie choice). These are always on; without them the site cannot function.
• Analytics — anonymous usage measurement (Google Analytics) that helps us improve the product. Only loaded after you accept.

When you first visit, our banner lets you choose "Accept All" or "Essential Only". Your choice is stored in the neatly_cookie_consent cookie for 12 months, and analytics scripts load only if you accepted them.

3. Cookies We Set

Name	Provider	Category	Purpose	Lifetime
__session	Neatly	Essential	Authenticates a signed-in user	Session / up to 30 days
neatly_cookie_consent	Neatly	Essential	Remembers your cookie choice	12 months
_ga, _ga_*	Google Analytics	Analytics	Distinguishes anonymous visitors, measures usage	Up to 2 years
_gid	Google Analytics	Analytics	Distinguishes anonymous visitors	24 hours

4. Managing Your Preferences

You can change your choice at any time by clearing the neatly_cookie_consent cookie in your browser (the banner will reappear) or by adjusting your browser's cookie settings. Disabling essential cookies will break sign-in.

5. Third-Party Cookies

Where we use Google Analytics, Google may set its own cookies. We only enable these after you have given consent.

6. Changes to This Policy

We will update this policy whenever we add, remove or change a cookie or analytics provider. The effective date of the live version is shown on this page.

For questions, email privacy@neatly.uk.