General questions answered here. For audience-specific questions — ADHD, autism, mental health, disability, families, councils — see the dedicated pages below.
Looking for audience-specific FAQs?
Each /support page carries its own audience-specific FAQ block, so the answers fit the actual questions people ask.
About Neatly and how the service works.
Booking sessions, costs, cancellations, and the Pay It Forward fund.
Consent, confidentiality, vetting, and how we handle personal data.
Partnerships, referrals, framework agreements, and reporting.
Joining our network, training, and what we look for.
Still have questions?
Contact our support team