For councils & local authorities
An offer for councils: person-centred support
Person-centred decluttering and home-environment support for adult social care, safeguarding, housing, and SNAH pathway teams. Aligned with the Care Act 2014 and built to sit inside the team around the person.
Why councils choose Neatly
Built around statutory duties, not a skip lorry
A regulated, multi-agency-aware service designed to sit inside your support pathways.
Deep cleans alone do not work
Local-authority case reviews repeatedly find that one-off deep cleans, in isolation, rarely lead to lasting change. We work alongside the team around the person, not in place of them.
Safeguarding-aware from the first contact
Our declutterers are briefed on Section 42 enquiry contexts, mental capacity considerations, and trauma-informed practice. We escalate concerns to your safeguarding lead, never bypass them.
Person-centred, strengths-based
We work at the resident's pace, with their consent, on the goals they set with their social worker or OT. Outcomes are measured against the support plan, not a skip count.
Capability statement
What we deliver, by service area
Each team can engage Neatly under different statutory frameworks. The work itself stays consistent: paced, consent-led, person-centred.
How we adapt
Service catalogue
A summary of how we engage with the most common council referral routes.
Care Act 2014 alignment
We support outcomes identified through Section 9 needs assessments, particularly around managing and maintaining nutrition, personal hygiene, the home environment, and reducing isolation.
- Sessions structured against the resident's support plan
- Progress notes shared with the allocated worker
- Joint visits available with social workers, OTs, or housing officers
Self-Neglect and Hoarding (SNAH) pathway
We work alongside multi-agency SNAH and hoarding panels rather than as a stand-alone intervention. Clutter Image Rating familiarity, gradual-engagement practice, and motivational-interviewing-informed sessions.
- Pre-engagement, build-up, and maintenance phases supported
- No threshold for "ready" — we meet residents where they are
- Family / advocate involvement at the resident's discretion
Children's services & SEND
Sensory-aware home support for families with EHCPs, post-Section 47 packages, or court-ordered home conditions. Designed not to re-traumatise children present.
- Lone-working expectations are in the seller Code of Conduct. DBS level is the one Neatly configures (default Basic)
- Sessions during school hours where preferred
- Visual schedules and easy-read briefs available for the child
Housing & tenancy sustainment
Pre-eviction work to reduce tenancy-breach risk, post-allocation set-up, and reasonable-adjustment support under Equality Act 2010. Aligned with your Allocations Policy and Tenancy Sustainment frameworks.
- Joint risk assessments with housing officers
- Photo evidence and progress reports for case files
- Coordination with environmental health where required
How referrals work
A pathway designed for your case-management workflow
- 01
Make a referral
Use our secure referral form, or your existing brokerage portal where we are already a listed provider.
- 02
Triage within 2 working days
Our partnerships lead reviews fit, capacity, and any safeguarding flags before assigning a declutterer.
- 03
Joint introduction visit
We attend with the resident's worker for the first meeting — no surprises, consent is established before any work begins.
- 04
Phased sessions
Pre-engagement, build-up, maintenance — pace is set by the resident and reviewed against their support plan.
- 05
Outcomes reporting
Plain-English progress notes per session, plus quarterly aggregate reporting against your contract KPIs.
Trust, safety & governance
Procurement-ready from day one
Documents available on request: lone working, safeguarding (adults & children), mental capacity, hoarding, GDPR & information governance, business continuity.
Data protection
Resident data is handled with role-based access, an audit log, and export and deletion. An information-sharing agreement can be discussed. This is not a claim of a SOC 2 certificate.
DBS, insurance, training
A declutterer is booked only when their DBS check is clear and in date at the level Neatly configures (default Basic), they hold their own insurance, and they have completed Neatly-certified training. Enhanced DBS is not claimed unless that level is configured and the role is eligible.
Policy & governance
Lone working, mental capacity, safeguarding adults, safeguarding children, hoarding, and information governance policies available for procurement review.
Contact us
Tell us what you need
Send us a few details and our partnerships lead will be in touch within two working days to arrange a discovery call. No sales pressure — we'd rather get the fit right.
FAQs