Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using the Neatly platform, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Description of Service

Neatly provides a platform connecting clients with professional decluttering services. We facilitate bookings, payments, and communication between clients and declutterers.

3. User Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4. Bookings and Payments

All bookings are subject to availability. Payments are processed securely through our payment provider. Cancellation policies apply as described on our pricing page.

5. User Conduct

You agree not to misuse the platform, harass other users, or engage in fraudulent activity. We reserve the right to suspend accounts that violate these terms.

6. Liability

Neatly acts as a platform connecting clients with independent decluttering professionals. We are not liable for the quality of services provided by individual declutterers.

7. Changes to Terms

We may update these terms from time to time. Continued use of the platform constitutes acceptance of any changes.

8. Contact

For questions about these terms, contact us at legal@neatly.com.