Privacy Policy

Last updated: 29 June 2026

1. Introduction

Neatly ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We understand that as a platform supporting neurodivergent individuals, the data we collect may be particularly sensitive. We treat this responsibility seriously.

2. Information We Collect

Personal Information

  • Name, email address, phone number
  • Address (for service delivery)
  • Payment information (processed securely via Stripe)

Special Category Data

With your explicit consent, we may collect:

  • Neurotype (e.g., autistic, ADHD)
  • Communication preferences
  • Sensory needs
  • Accessibility requirements

This information is only collected to provide you with better, more personalized support and is never shared without your explicit consent.

3. How We Use Your Information

  • To provide and manage our services
  • To match you with appropriate declutterers
  • To process payments and send invoices
  • To communicate about bookings and updates
  • To improve our services (with anonymized data)
  • To comply with legal obligations

4. Your Rights (GDPR)

Under UK GDPR, you have the right to:

  • Access - Request a copy of your personal data
  • Rectification - Correct inaccurate data
  • Erasure - Request deletion of your data ("right to be forgotten")
  • Portability - Export your data in a machine-readable format
  • Objection - Object to certain processing
  • Withdraw consent - At any time, for processing based on consent

You can exercise these rights through your account settings or by contacting us.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security audits
  • Staff training on data protection
  • DBS checks for all declutterers

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain anonymized data for analytics. Financial records are kept for 7 years as required by UK law.

7. Contact Us

For any privacy-related questions or to exercise your rights, contact our Data Protection Officer:

Email: privacy@neatly.uk