Wales · Wales

Decluttering & home support in Cardiff

Cymraeg-aware, neurodivergent-affirming home support across Cardiff (Caerdydd) — from the Bay and city centre out to Pontprennau, St Mellons and Llandaff.

Working across Cardiff · Cathays · Roath · Splott and more.

Local context

What we see when we work in Cardiff

Practical, area-specific notes — not generic copy.

Cardiff is the capital of Wales and operates within the distinct Welsh legal and policy framework: the Social Services and Well-being (Wales) Act 2014, the Additional Learning Needs and Education Tribunal (Wales) Act 2018 (ALN, replacing the previous Statement system), the Mental Health (Wales) Measure 2010, and the Welsh Language Act / Welsh Language Standards. We are familiar with all of these and our practitioners working in Cardiff understand the differences from English law.

Cardiff & Vale University Health Board provides community mental health, learning disability and adult ND services across Cardiff. Welsh adult autism diagnostic services have also experienced significant waits — we do not require a diagnosis to book.

Cardiff has growing Welsh-medium provision and bilingual public services. We are happy to communicate in Welsh where requested at the booking stage and will not assume English is the default.

We work in Victorian terraces in Cathays and Roath, modern Bay developments in Cardiff Bay and Atlantic Wharf, post-war estates in Llanrumney and Trowbridge, and substantial detached houses in Cyncoed and Llanishen.

By the numbers

Cardiff in context

Cited public-source statistics. We do not invent data.

369,000

Resident population

ONS mid-year population estimates · 2022

+5% over 2011–2021

Cardiff is one of the fastest-growing UK capital cities

ONS Census 2021

thousands (data published per Welsh Government)

Children & young people in Cardiff with Additional Learning Needs (ALN)

Welsh Government ALN statistics

Source

Local support

Other Cardiff services we recommend

Real local organisations you can contact directly. Their work is independent of ours.

Cardiff Family Information Service

Cardiff Council's directory of services for children, young people and families, including ALN.

Visit website

Cardiff & Vale UHB Community Mental Health

NHS Wales community mental health, learning disability and adult ND services across Cardiff.

Visit website

Mind Cymru / Cardiff and Vale Mind

Wales-wide and local Mind support, peer groups, advocacy and Welsh-language services.

Visit website

Cardiff Carers Wellbeing Service

Free advice, support and groups for unpaid carers in Cardiff.

Visit website

National Autistic Society Cymru

NAS Wales-wide service including Cardiff support groups and advocacy.

Visit website

Cardiff FAQs

Questions from people in Cardiff

Local-specific questions we get asked the most before booking.

Wherever we can, yes. Tell us your preferred language at the booking stage and we will match a Welsh-speaking practitioner where possible, or arrange written communications in Welsh.

Book a session in Cardiff

One session, no commitment. We will match you with a declutterer who understands your neurotype, your home and your area.

For commissioners & professionals

Working with Cardiff Council

If you are a social worker, OT, housing officer, safeguarding lead or commissioner in Cardiff, here is how Neatly fits alongside your work.

Statutory alignment

We deliver a person-centred, trauma-informed model that complements Care Act 2014 (or the equivalent Scottish, Welsh or NI framework) assessments and multi-agency self-neglect & hoarding work. We are explicitly NOT a deep-clean contractor.

Procurement & commissioning

Neatly is willing to engage with Cardiff Council Adult Services, ALN commissioning and Cardiff & Vale UHB. Our model is suited to the Social Services and Well-being (Wales) Act’s emphasis on well-being outcomes and to multi-agency safeguarding under Welsh frameworks.

Cardiff statutory resources